Employee engagement is connected to Retention, productivity, safety, absenteeism, business culture, and even customer participation, as many organizational leaders enjoy. What C-suite leaders might not fully understand is that employee participation also influences profitability and earnings. Employee engagement directly affects the bottom line, since participated employees sell more than disengaged workers. Therefore, companies who expect to discover a sustainable competitive advantage should set up a Voice of the Worker program to know how to improve employee participation among their staffers.If we step back and consider what employee participation means, it makes logical sense that engaged employees need to be able to sell more. Although each company defines employee participation a bit differently, based on its own Voice of the Worker program, certain characteristics of employee participation are universal.
Deep Positive Emotions. Engaged employees feel Happiness and other positive emotions while on the job.Enthusiasm. Engaged employees are enthusiastic about what they do. This doorman with a blazing smile and a kind word for everybody who passes through his portico is surely engaged.Sense of Meaning. Engaged employees believe that Their job is significant and meaningful. A hospital comprises many distinct kinds of employees; the janitor who zealously keeps a sterile environment because he appreciates his job is saving lives might actually be more engaged than the surgeon who automatically carries out his duties without appreciating the impact that his work has around the world.Extra Effort. Engaged employees always go above and beyond customer and company expectations since they are willing to spend additional effort on their own jobs.
Overall, employee participation can be thought of as a worker’s Negative or positive attachment to their job.That employee engagement malaysia should be able to sell more than their Disengaged counterparts is a natural decision. If we step into the role of the customer, an optimistic, enthusiastic salesperson is obviously more attractive than a sullen, apathetic one. This is because, as Daniel Goleman and others have shown, human emotions are contagious. The human brain really contains special mirror neurons which reflect the emotions of those around us. This manner, the psychological state of the salesperson influences the emotions of the client. Happy, enthusiastic employees rub off on their clients, making a sale more likely.Different studies have uncovered a link between worker Participation and higher sales.